Terms
The terms of your visit
This page, in plain words.
Last updated 1 January 2026
What this covers
These terms apply when you use this website, buy a ticket from us, or visit the museum at 18 Rue de Rivoli. They are a plain agreement between you and Luminart. By booking a ticket or walking through our doors, you are agreeing to the sensible rules set out below — most of which are just the ordinary courtesies of a shared space.
What a ticket gives you
A ticket admits you to the galleries named on it for the date and time shown. It is for one person and is not transferable once used. We may ask to see it, in print or on your phone, at any point during your visit. Timed entries help us keep the rooms comfortable, so please arrive within your slot; if you are running late, come to the desk and we will do our best to fit you in.
What you pay
The price of a ticket is the one shown at the moment you book, including any taxes. Payment is taken at the time of booking through our card provider. Concessions and free entry apply as described on the site — for under-eighteens, for the first Sunday of each month, and for the groups we name there. If a price is ever displayed in obvious error, we may cancel the order and refund you in full rather than hold you to the mistake.
Changing or cancelling
If you cannot come, let us know at least twenty-four hours before your slot and we will move your ticket to another day or refund it. Within that final day we cannot usually offer a refund, though we will always try to help if something serious has happened. If we have to cancel — for a closure or an emergency — we will tell you as early as we can and refund your ticket in full.
How to behave in the galleries
The galleries are shared, quiet spaces. Please do not touch the works or their frames, keep a careful distance from the plinths, and leave large bags at the cloakroom. Photography without flash is welcome for your own use; tripods and commercial shoots need our permission first. We ask that food, drink and anything that could mark a surface stay outside the gallery rooms.
When we may ask you to leave
Our hosts look after both the collection and the comfort of everyone in the rooms. If a visitor puts the works at risk, behaves in a way that spoils the visit for others, or ignores a reasonable request from our staff, we may ask them to leave without a refund. This is rare, and it is always a last step.
What belongs to whom
The works on display, and the text, images and design of this website, belong to Luminart or to the lenders and artists we work with. You are welcome to enjoy them, take personal photographs and share your own impressions. You may not reproduce our website content for commercial use, or treat a photograph of a loaned work as yours to license, without asking us first.
Where our responsibility ends
We take real care over the museum and this website, but we cannot promise that a temporary gallery will always be open, that every work will be on view, or that the site will never be briefly unavailable. We are responsible for loss we cause through our own fault; we are not responsible for things outside our reasonable control, and nothing here limits any right you hold that the law does not allow us to set aside.
Looking after your things
The cloakroom is offered as a courtesy for coats and bags during your visit. Please do not leave anything valuable or fragile in it, and collect your belongings before you go — items left behind are held for a short time and then handed to lost property. We cannot accept responsibility for ordinary wear or for valuables you choose to check in.
If these terms change
We may update these terms from time to time, and the current version always lives on this page with its date at the top. The terms that apply to your visit are the ones published when you booked. If a change matters to a booking you have already made, we will tell you before your visit.
Which law applies
These terms are governed by French law, and any dispute that cannot be settled between us may be brought before the competent courts in Paris. None of this removes the protections that consumer law gives you, which stand whatever this page says.
If something is not right
If you have a question about a booking or anything on this page, speak to us before anyone else. Write to visit@luminart.paris, call 01 42 68 53 17, or come to the desk at Luminart, 18 Rue de Rivoli, 75004 Paris. We would far rather fix a problem in person than leave you to puzzle over it.